* These jeans are very stretchy. The Black Saddlebred Jean is running a little big. Size down one size for a better fit.
We offer complimentary tailoring in our Pittsburgh, PA store. Item has to be full price and altered within 90 days of purchase. Stop in and see us!
Caring for your garments is super easy. Just toss it in the washer on cold water, gentle cycle wash. Then lay it flat to dry. It's that easy. But if you want the extended version, keep reading...
Wash your garments in cold water on gentle cycle with like colors. Bamboo is a strong fiber, but it looses some of it's strength when it is very wet so it is best to put it in a lingerie bag for machine washing--especially if it's an item with a lot of fabric or long ties. Although our fabric is pre-washed to minimize shrinking, never use warm or hot water for regular washing as that may cause additional shrinking. You may use less detergent than usual, but never bleach. Bamboo fibers are weakened by bleach. For heavy soil, pre-soak in warm water, never hot. To treat stains or whiten, use an oxygen-based bleach. Oily stains should be treated with an enzyme-based stain removal before washing.
High temperatures in the dryer can shrink bamboo fabric. For best results, air dry flat on a rack. If quicker drying is needed, use only low heat in the dryer and remove while damp. If shrinking occurs, hang the dry garment and steam, allowing gravity to gently stretch the garment back to size.
To remove wrinkles, iron at the lowest heat setting possible, or hang to steam. High temperatures can scorch bamboo fibers.
When storing, never hang a knit fabric from the shoulders, especially when wet. This will cause undesirable stretching.
Dry cleaning is also recommended.
We try to make returns and exchanges as stress free as possible for you. Exchanges for items of the same style are free (U.S.A only)! We hope you love your purchase, but if you need to make a return or exchange, just email us at firstname.lastname@example.org.
Once we receive your item, unworn and with tags, we'll process your exchange or issue a refund for the price of the item to your original payment method. On returns, the initial shipping charge is non-refundable.
We have a 14 day return policy, but we know how busy you are so we tend to be a bit more lenient on that. Try to get it to us in under 30 days. We hope that's reasonable enough.
Gift cards and sales items are non-returnable and non-refundable.
We do not honor price adjustments.
Returns beyond 30 days are issued as a merchandise credit.
We are always working to get better, and your feedback will help us do that. So please, please, please be sure to include why you'd like to return or exchange your item.