Returns for an exchange, online store credit or refund to your original payment method (i.e. credit card, Paypal) will be processed free of charge. To receive online store credit, you must sign up for an account.
Please note, it will take approximately 14 business days from the date we receive your return to reflect on your original form of payment. After 14 days, you should expect to see the full amount of the refund to your credit card or debit card. We will notify you once the refund has been applied.
When a carrier returns an undeliverable package to Kiya Tomlin, a full refund is issued for items ordered. We are unable to re-ship orders that are returned as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order if the product is still available for purchase.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@KiyaTomlin.us.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@KiyaTomlin.us and send your item to: 388 Butler St, Pittsburgh Pennsylvania US 15223.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of their refund.
To return your product, within 14 days of receipt, you should mail your product to: 388 Butler St, Pittsburgh PA US 15223 using the pre-paid USPS postage label that will be emailed to you. If you do not have access to a printer and would like a label mailed to you, please contact us at info@KiyaTomlin.us to request one.